Cancellation Policy
Due to the fact that late cancellations are very unlikely to get re-booked we do not accept cancellations of more than 3 months in advance. We are a family run business rather than a big hotel. We would like to make it clear from the outset that you are agreeing to pay the full fee and refunds will not be processed if you cancel less than 3 months prior to your scheduled booking. You may consider a Holiday Insurance if you feel that your plans are likely to change or if you have to cancel due to unforeseen circumstances.

The Deposit
The security deposit is to cover a number of possible, but largely avoidable, outcomes including but not limited to: damage to the property or its contents; misuse of the recycling; unusual level of cleaning; late departure from the property; loss of keys or parking permit violation of any of the terms and conditions. If damage exceeded the security deposit, we would seek to recover additional costs from you. Security deposits or balances of security deposits are returned to you by bank transfer within 10 days of your informing us of your bank details and we would also advise of our intent to withhold any part of the security deposit, and the reasons for doing so, within the same period.

Your Holiday
Your booking entitles you to your party’s exclusive use of our Holiday Home (Castle View House in Lincoln), purely as a self-catering holiday home (events and parties are not permitted). It is limited strictly to the number of people quoted and any guests additional must be agreed prior to booking.

Self-check-in is from 3pm on the starting day of the rental to 10am of the morning after the last night of the rental. You are entitled to the use of all furnishings, furniture, kitchen equipment, heating and lighting. The property has gas central heating and mains electricity and the costs of reasonable gas and electricity usage are included in the rental. The property will have been cleaned from the previous let and all permanent beds will have been made up. Early/Late check-in. The housekeepers have a large amount of work to do in a short space of time BUT early/late check-in may be available. If you do wish to take advantage of this option, we would charge a fee of £25.

Room Configuration

The house has 3 double bedrooms, The master bedroom has a double bed, the second bedroom has a King Size bed that can be converted into two single beds – if you would like this to be done, please let us know at the point of booking so we can inform our housekeeping to set the bedroom as per your request. The third bedroom has a double bed. WE may on request provide additional pull out bed if necessary- please request this at the point of booking.

Code for entry

It would be provided on the day of your arrival- you can then check in any time from 3 pm on the day of your arrival. The key should be left in the key safe on your departure.

MBG Homes Conditions: Legal preamble

Bookings are made and accepted only on the conditions contained within this document. ​

Any update to these conditions that may become necessary will be done online and will supersede those within this document.

This agreement is made on the basis that the property ("Castle View House") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured shorthold tenancy and that no statutory periodic tenancy will arise when it ends.

At the point of booking you have to provide your current residential address.

Bookings cannot be accepted from persons under 18 years of age.  Group bookings of single sex parties are not allowed unless special arrangements are made. We regret that we are unable to accept pets.

No bookings are valid until confirmed in writing.

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

The Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.

The client shall keep the Property and all furniture, fixtures, fittings and effects in, on, or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.

The client must report and pay to MBG Homes Ltd the cost of any damage or breakages made during their holiday occupancy.

We reserve the right to make a reasonable charge where guests have contravened the strict no smoking policy or indeed any of the house-rules or terms and conditions.

The Holidaymakers' right to occupy the Property may be forfeited without compensation if:

There are more people or pets than declared at the time of booking;

Any guests are entertained without our written permission;

Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.

There are a few things we need to draw your attention to that may not have crossed your mind and a little time thinking about things now might make a huge difference later.

Fire Precautions:

To put your mind at ease we have a fire risk assessment done annually to ensure safety of our guests.

There is a smoke alarm fitted and regularly tested on each floor of the house.

There is carbon monoxide alarm installed Your fire exit in case of an emergency would be the main door to the house.

There is a fire blanket and small extinguisher in the kitchen for localised issues but ‘safety first’ should, of course, be the watchword.

Please inform us immediately if any issues with safety are noticed.

We, of course, hope none of this ever comes in to play but it is worth EVERYONE spending a couple of minutes familiarising themselves FIRST THING than leave it to chance.

Wi-fi/Sky

The router is left as it is ‘out of the box’ as is the sky box so be aware that the parental controls may not be exactly as you might have at home.

Responsibility for Children/Special Needs

Your children are still your responsibility. We provide a ‘standard’ let property. YOU need to ensure that you bring any other safety equipment you require for your requirements. The safety of your children remains YOUR responsibility at ALL times.

Noise

You have chosen to stay in a property right in the centre of Cathedral Quarters in Lincoln. There are residential properties with ordinary families living their lives and while they welcome visitors with all the warmth we have come to love they do, quite rightly, take issue with parties that are too loud or go on too long. We kindly ask you to please observe a ‘curfew’ of noise from 10pm weekdays and 11pm weekends. Normal levels of noise INSIDE with windows closed in fine. Please be aware that even a ‘quiet conversation’ outside will carry for hundreds of yards in the still night air.

Cleanliness

LEAVE IT AS YOU WOULD WISH TO FIND IT.

Our Holiday Home is let on the basis that the property and its contents are left by you on departure in the same condition as you expect to find them when you arrive.

It is expected that all cutlery, crockery and kitchen utensils are left clean and put away where you found them on arrival. Dish washers should be left empty. Rubbish should be separated into the appropriate ‘General’ and ‘Recycling’ bins.

We ask that you close all windows and turn heating thermostats down prior to departure.

Problems and complaints

If you have any issues please contact us AS SOON AS POSSIBLE. We are committed to doing everything we can to make your stay absolutely fabulous HOWEVER we cannot address issues we are unaware of and short thrift will be given if complaints are made AFTER a stay. We have limited time to address issues that may have been reported by the prior group upon leaving so in normal circumstances we will make EVERY effort to work with you while scheduling necessary works we do reserve the right to address issues in the timeliest manner regardless if necessary. ​

Unavailability of Property

In the event of the Property becoming unavailable due to ‘act of god’ occurrences such as fire or flood, we will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. MBG Homes Ltd cannot, however, pay any compensation or expenses as a consequence of such an event.

Emergency Contacts will be provided on the day of arrival. ​

Facebook Competition T’s & C’s

The promoter is MBG Homes Ltd

The competition is open to anyone 18 years or over except employees of MBG Homes Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The route to entry for the competition is to like the post on our Facebook Page Castle View House Lincoln

Any additional action (including sharing a post, commenting, watch party, tagging etc) are done so at the entrant’s discretion and do not impact the giveaway.

We have the right to allow more than one entry per competition at times.  We will notify specifically in the post if this is the case

Closing date for entry will be stated in the post of the Facebook page.  After this date, no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are clearly stated in the Facebook post.

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The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize will be clearly stated in the Facebook Post.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random via the software platform that we will share if anyone wants to know more.

The winner will be notified by private message on Facebook and within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by law and any disputes will be subject to the exclusive jurisdiction of the courts.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website.

The winner’s name will be available via our Facebook page.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to MBG Homes Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.castleviewhouselincoln.co.uk/en/dataPrivacy